At plae8, your privacy is taken seriously. This Privacy Policy explains what personal data we collect when you use the plae8 platform, why we collect it, how it is used and stored, and what rights you hold in relation to your data. Please read this document carefully before using our services.
plae8 does not sell, rent, or trade your personal data to unaffiliated third parties for commercial or marketing purposes under any circumstances.
All data transmitted between your device and the plae8 platform is encrypted using industry-standard 256-bit SSL/TLS protocols at all times.
You have the right to access, correct, export, or request deletion of your personal data at any time by contacting our data team via support.
We collect only the personal data that is necessary to deliver, secure, and improve your experience on the plae8 platform — nothing more.
This Privacy Policy ("Policy") describes how plae8 ("we", "us", "our", or the "Company"), operator of the online casino and sports betting platform accessible at https://plae8.cam (the "Platform"), collects, processes, stores, and protects the personal data of individuals who access and use our services.
This Policy applies to all users of the plae8 Platform, including registered account holders, visitors browsing the Platform without registration, and any individual whose personal data is otherwise submitted to or processed by plae8 in connection with our services. It covers data collected via the Platform, through our customer support channels, and through any related communication between you and plae8.
By registering an account on plae8 or continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should cease use of the Platform and may request account closure via our support team.
Governing Language: This Privacy Policy is written in English. In the event of any discrepancy between this English-language version and any translated version, the English version shall take precedence. This Policy is designed to serve the Malaysian player community and references Malaysian-specific payment, identity, and regulatory context where applicable.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
plae8 collects personal data in a number of ways depending on how you interact with our Platform. The categories of data we may collect are set out in the table below:
| Category | Examples of Data Collected | Collection Trigger |
|---|---|---|
| Account Registration Data | Full name, date of birth, email address, username, password (hashed) | Registration form submission |
| Identity Verification (KYC) | Government-issued ID (MyKad / passport), proof of address, selfie or live verification image | KYC submission for account verification |
| Financial & Payment Data | Linked payment method identifiers (e.g., Touch 'n Go eWallet account reference, Maybank / CIMB / Public Bank account alias, crypto wallet address), transaction history, deposit and withdrawal amounts in MYR | Deposit and withdrawal transactions |
| Technical & Device Data | IP address, device type and model, browser type and version, operating system, screen resolution, time zone (MYT/UTC+8 for Malaysia-based users) | Automatic collection on Platform access |
| Usage & Behavioural Data | Pages visited, games played, bets placed, session duration, bet amounts, win/loss history, bonus claims, sport markets accessed | Platform interaction logging |
| Communication Data | Support chat transcripts, email correspondence, complaint records, feedback submissions | Customer support interactions |
| Responsible Gambling Data | Deposit limit settings, self-exclusion records, session limit preferences, cooling-off period requests | Use of responsible gambling tools |
The majority of personal data we hold about you is data you provide to us voluntarily — during registration, during KYC verification, when contacting support, or when updating your account profile. You are not obligated to provide this data, but in most cases doing so is a prerequisite for accessing specific Platform features.
Certain technical and behavioural data is collected automatically whenever you access the Platform. This data is used to maintain Platform security, detect fraud, personalise your experience, and analyse Platform performance. It does not, on its own, identify you by name.
plae8 uses your personal data for the following specific purposes:
plae8 processes your personal data only where a valid legal basis exists for doing so. The primary legal bases we rely upon are:
plae8 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing purposes. We may share your personal data with third parties only in the following circumstances:
We engage trusted third-party companies and individuals to perform services on our behalf — including payment processing (e.g., operators of Malaysian payment infrastructure such as FPX, DuitNow, and e-wallet payment gateways), identity verification services, cloud hosting providers, fraud detection systems, and customer support software. These parties process your data only under documented instruction from plae8 and are contractually prohibited from using your data for their own purposes.
We may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where required to do so by applicable law, court order, or regulatory direction. This includes disclosures required under anti-money laundering legislation or in response to investigations into fraud, financial crime, or prohibited activity on the Platform.
In the event of a merger, acquisition, corporate restructuring, or sale of all or part of plae8's business or assets, personal data held by plae8 may be transferred to the acquiring or succeeding entity. In such circumstances, plae8 will take reasonable steps to ensure the continuity of privacy protections and will notify affected users where legally required to do so.
With your explicit prior consent, we may share your data with specific third parties for purposes clearly explained to you at the time consent is sought. You may withdraw such consent at any time.
Our Commitment: plae8 does not share your personal data with advertising networks, data brokers, or unrelated third parties for marketing or profiling purposes. Data sharing is limited strictly to what is necessary for the legitimate operation of the Platform.
Cookies are small text files stored on your device when you visit a website. They allow the website to remember information about your visit — such as your login status, language preferences, and session data — to improve your experience and enable certain Platform functions.
Most modern browsers allow you to control cookie behaviour through browser settings — including blocking all cookies, blocking third-party cookies only, or deleting existing cookies. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. Specific browser instructions for managing cookies are available in your browser's help documentation.
plae8 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods applicable to key data categories are as follows:
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised in accordance with industry standards.
plae8 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes, but is not limited to:
Despite these measures, no data transmission over the internet or storage system can be guaranteed as completely secure. In the event of a data breach that poses a material risk to affected individuals, plae8 will notify relevant parties in accordance with applicable legal requirements.
plae8 operates on a globally distributed infrastructure. As a result, your personal data may be transferred to and processed in countries other than Malaysia. Where such transfers occur, plae8 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection principles.
Safeguards we employ for international data transfers may include standard contractual clauses, data processing agreements with data processors, and other legally recognised transfer mechanisms. plae8 will not transfer your personal data to jurisdictions that do not provide an adequate level of protection without first implementing appropriate supplementary safeguards.
As a data subject, you have the following rights in relation to the personal data plae8 holds about you. To exercise any of these rights, please contact our support team using the details in Section 15.
You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
You may request that we correct any inaccurate or incomplete personal data we hold about you, without undue delay.
In certain circumstances, you may request that we delete your personal data — for example, where the data is no longer necessary for the purposes for which it was collected.
You may ask us to restrict further processing of your personal data in certain circumstances — for example, while we verify the accuracy of data you have disputed.
Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format.
You may object to the processing of your personal data on grounds relating to your particular situation, including objecting to processing for direct marketing purposes — which we will honour unconditionally.
plae8 will respond to all data rights requests within thirty (30) calendar days of receipt. In complex cases we may extend this period by a further sixty (60) days, in which case we will notify you of the extension within the initial thirty-day period. Exercising your data rights is free of charge; however, plae8 reserves the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.
Important: Certain data rights are subject to overriding legal obligations. For example, plae8 may be required to retain certain transaction and identity data for regulatory compliance even if a deletion request is submitted. In such cases, we will clearly explain the reason for retention.
The plae8 Platform is strictly for use by individuals who are 21 years of age or older. plae8 does not knowingly collect, solicit, or retain personal data from individuals under the age of 21. Age verification is a mandatory component of the account registration and KYC process precisely to enforce this requirement.
If plae8 becomes aware that personal data has been collected from an individual under the age of 21 — whether through failure of age verification controls or misrepresentation by the individual — the relevant account will be immediately suspended, all balances will be forfeited, and the personal data will be deleted as soon as practicably possible.
If you are a parent or guardian and believe a minor in your care has attempted to access or has successfully registered an account on plae8, please contact our support team immediately using the details in Section 15.
The plae8 Platform may integrate with third-party services necessary for its operation — including payment gateway providers, identity verification platforms, analytics tools, and customer support software. These third-party services operate under their own privacy policies and data processing terms.
plae8 has entered into data processing agreements with all key third-party service providers to ensure that your personal data is handled in accordance with applicable privacy standards. However, plae8 is not responsible for the privacy practices of any third-party service provider operating independently of our data processing instructions.
The plae8 Platform does not contain links to external websites other than those required for the operation of integrated third-party services. This Privacy Policy applies solely to data processed by plae8 in connection with the Platform.
plae8 reserves the right to update, revise, or replace this Privacy Policy at any time. Changes will take effect immediately upon posting to the Platform. The "Effective Date" at the top of this page will reflect the date of the most recent revision.
Where changes are material — particularly those affecting how we use your personal data, your rights, or our data sharing practices — plae8 will notify registered Players via email or prominent in-platform notification prior to the changes taking effect. For non-material changes, continued use of the Platform following posting of the updated Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how plae8 protects your personal data.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a potential data privacy concern, please contact the plae8 data team using the following details:
When submitting a data rights request, please provide sufficient information to allow us to verify your identity and locate your account. This is necessary to ensure we do not disclose or action personal data in response to requests from unauthorised individuals.
For questions about responsible gambling and the tools available on plae8, please also visit our Responsible Gambling page.
Now that you understand how plae8 handles your personal data, you can enjoy the Platform knowing your information is protected, never sold, and used only to deliver the best possible experience for Malaysian players.
21+ only. Gambling involves risk. Please play responsibly. T&C apply.